FAQ

 

What is your shipping policy?

As a small independent designer, I will aim to ship your goods within 3 working days. 

Standard Shipping

Standand shipping is sent via Royal Mail First Class post.  This is not a trackable service, please get in touch if you need to track your parcel.  

International

International postage will be sent via Royal Mail. For Europe the aim is for 3-5 working days after dispatch and for the rest of the world 5-10 days. Please contact Lisa if you require an upgrade on the delivery service. 

 

Returns

If for any reason you are unhappy with your purchase please contact Lisa for a returns form. Please send it back within 7 days, unused and undamaged. Once received you will be contacted regarding your refund. 

 

How do I order wholesale?

Please contact Lisa for wholesale options. 

 

Rights & Usage

All designs are copyright Lisa Marie Olson, Founder and originator of Tigerlily Makes, Lily the Lamb, Alice by Lily, Felt Fairyland and Felt Storyland. All of Tigerlily Makes designs, kits, books and associated ranges are for non commercial use only. No part of the design, kit, instructions or supporting products may be reproduced or stored in any way. Lisa Marie Olson is a Member of ACID (Anti Copying in Design).